Do you provide in-home assessments and quotations for your cleaning services?

 

Yes we provide assessments and quotations for our cleaning services. All you need to do is give us a call to book an assessment and we are more than happy to come by and give you a quotation for your home which includes time frame, cost and we can go over any other questions your may have! Our assessments usually take 15-30 minutes to make sure we cover everything fully!

 

Do you provide anything in writing?

 

Yes, the services you choose will be written down at the assessment then we will send you an email with your ‘service plan’. We also leave you a checklist after every appointment is complete and send you email reminders the night before to remind you that we are coming!

 

What forms of payments do you take?      

 

We take Credit Cards, email money transfers, company checks and cash. We set up the method of payment with you at the assessment. If it changes for any reason please call the office and let them know ahead of time.

 

Do you provide receipts?    

                 

Yes, we will send you an invoice after every clean.

 

What if I have pets?

 

No problem! We will make sure you are set up with a staff member who is comfortable with pets. We suggest you introduce the cleaner to your pet upon the cleaners’ arrival so the pet is comfortable as well. Any special instructions for your pets at the time of clean please let us know at the assessment so we can make a note of this.

 

Do your employees get background checks?

 

Yes, every employee has a full background check before we hire them into our ‘CSNYC Company’. This includes reference checks, employment history checks and criminal background checks. We also check the home after every service to make sure everything is at our high standards for your complete satisfaction. We are also fully insured.

 

Will the same person or team clean each and every time?

 

We always try to have the same person and/or teams clean your home every time. We feel it is important for you to feel comfortable with the cleaners and vice versa. For some reason if the same person and/or team can’t come we will notify you as soon as possible.

 

Do I need to be at home during the cleaning services?

 

We suggest that you are not home during the clean because it helps our cleaners get the job completed as efficiently as possible. However you shouldn’t feel uncomfortable staying home if you choose. If you are not home we also suggest getting a lock box for your house keys or that you give our office a spare set, this ensures that we have access to every appointment.  If you live in a condo you can leave your key with the concierge, let them know we are coming and we will drop it back off to them when we are done making your home sparkle.

 

What is your cancellation policy?

 

We understand plans change but we require a minimum of 24 hours notice to cancel an appointment. If you fail to provide the required notice a $75 cancellation fee will be applied. If our cleaners arrive to the site and they are unable to gain access to the property you will be charged a minimum of 60% of the appointment cost.

 

Do you charge Tax?

 

Yes we charge TAX on all our goods + services.